An AI assistant for freight forwarder is AI-powered software that takes over the repetitive, time-consuming tasks of a dispatcher: accepting and quoting orders, responding to status enquiries, generating documents, and reporting results. It works 24/7, makes no manual data-entry errors, and never needs holiday.

A freight forwarder handling 25 to 30 orders per day loses an average of 4 hours on administrative tasks that an AI assistant performs automatically. That is half a working day, freed up for client relationships and business growth.

What is an AI assistant for freight forwarder?

A virtual freight assistant is not just another online form or FAQ chatbot. It is an intelligent system that understands the context of transport operations: it knows the client's history, the routes the company handles, current exchange rates, and company priorities. Based on this it takes or proposes concrete actions.

Order intake and quoting: automated, based on route history and exchange rates
Status enquiry handling: clients ask, the assistant answers without involving the dispatcher
Document generation: CMR, transport order, delivery receipt with one click
Monitoring and alerts: delays, expiring fleet documents, margin breaches
Operational reports: daily summaries generated automatically every morning

Bobi: AI assistant built for freight forwarders

Bobi is a Polish logistics AI assistant designed specifically for the TSL industry. It understands the realities of the Polish transport market: driver working time regulations, KSeF e-invoicing integration, Timocom and Trans.eu freight exchanges, and Polish CMR documentation standards.

Want to see how Bobi works in practice? Book a free demo and find out how much time your team can gain from the very first month.

Discover Bobi: AI assistant for freight forwarder