A voice AI freight forwarder assistant is a system that handles inbound calls to a transport company: from clients asking about shipment status, drivers reporting deliveries, and counterparties placing new orders. It speaks natural Polish, understands industry jargon, and enters data into the TMS system independently.
Research shows that drivers are 3× more likely to update order statuses by voice while driving than through a mobile app. Voice AI for logistics improves TMS data quality without extra effort from the driver.
How does the voice transport assistant work?
- 1Client calls and asks: "Where is my delivery number 12345?"
- 2Voice assistant identifies the order number and fetches current status from TMS
- 3Responds: "The driver is on the way, estimated delivery time is today at 3:30 PM"
- 4If the client wishes, the assistant sends an SMS with a tracking link
- 5The call is archived; dispatcher is notified only if their intervention is required
Voice AI for drivers: hands-free status updates
Voice-driven AI for dispatchers handles not only clients but also drivers. A truck driver can update delivery status without stopping or touching the phone, simply speaking to the hands-free system: "Bobi, loading complete, departing from Gdańsk."
Yes. Bobi is trained on speech samples from Polish, Ukrainian and Romanian drivers, understands regional accents and typical industry jargon.
No. Bobi voice assistant works via a regular phone call: the client calls the company's standard number. No app is required on the client or driver side.
Want your company to answer calls and update statuses around the clock, without extra headcount? Discover Bobi.
Explore Bobi voice assistant